Customer Service Officers

Shire of Capel; Capel; On-site; GBP 17,000; Part time

Job summary

A coastal local government in Australia is seeking positive and community-minded Customer Service Officers for part-time and casual roles. Successful candidates will manage customer enquiries, assist with bookings and payments, and support various internal teams. Ideal for those who thrive in dynamic environments and aim to deliver excellent service. The role offers flexibility, a competitive hourly rate, and a supportive culture that values employee wellbeing and career development.

Benefits

Flexible work hours

Employee benefits program

Investment in career development

Qualifications

• Excellent communication skills and ability to juggle priorities.
• Experience in customer service or administration.
• Ability to solve problems with initiative.

Responsibilities

• Act as the first point of contact for customers.
• Manage enquiries, bookings, payments and support teams.
• Assist with the transition to new operating systems.

Skills

Cash handling experience

Teamwork

Customer service skills

Job description

Posted: 21/11/2025

Closing Date: 09/12/2025

Salary: $65,030.00 - $65,030.00

Job Type: Various

Location: Capel

Job Category: Call Centre and Customer Service

• Part‑time and casual roles available within a dynamic, fast‑paced team
• Ensure smooth functions and reliable service delivery
• Launch your Local Government path in a supportive and HEART‑focused Shire

We’re looking for positive and community‑minded Customer Service Officers to join our friendly team. These roles will suit those who enjoy variety, work well in a team and take pride in delivering excellent service.

The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.

Job Description

As a Customer Service Officer, you’ll be the first point of contact for customers visiting or contacting the Shire. You’ll manage a broad range of enquiries and requests, assist with bookings and payments, and direct technical and complex matters to the right teams. Your day might include receipting payments, managing venue hire, handling deliveries or providing administration support.

You’ll need to juggle priorities with ease, show initiative with problem‑solving and communicate with warmth and professionalism. This role plays a key part in maintaining a positive customer experience and supporting our internal teams.

As we transition to a new operating system and the opening of the Dalyellup Library and Youth Hub, there may be opportunities to assist in other teams or support your customer service colleagues working across different areas. Your flexibility, teamwork and positive attitude will help make it a success.

Our Current Vacancies Include

• 1x Part‑time position (.4 FTE) rostered every Thursday and Friday, 8.15am - 4.45pm
• Opportunities to join our ‘Casual pool’ providing leave cover

The Rewards

• Flexibility and support
• Investment in you and your career
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected
• A strong focus on employee wellbeing and safety
• Base hourly rate of $32.91 per hour (+25% loading for Casual)
• Annual leave loading of 17.5% (for Part‑time position)
• Up to 14% Shire superannuation contribution
• Employee benefits program offering a wide range of discounts

Cash handling experience and knowledge of local government structure and function will be highly regarded.

Please include a cover letter with your application outlining the role you are applying for, alongside details of your relevant experience and skills in customer service and/or administration that make you a strong candidate.

Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact Organisational Development on 9727 0222 to discuss.

Further position related enquiries can be directed to Kristy Reeves, Coordinator Customer Service, or Organisational Development on 9727 0222.

Applications Close

2.00pm on Tuesday 9 December 2025.

The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should suitable candidates be found.