Customer Service Manager: Lead Front-End Team (Retail)

B&M Retail Retail Ltd; Belfast; On-site; GBP 27,000; Full time

Job summary

A leading retail company in Belfast is recruiting a Customer Service Manager to lead the checkout and cash office areas. This role requires a hands-on approach to inspire the front-end team, coach members for better service delivery, and ensure compliance with stock and cash controls. The ideal candidate will have strong management experience in retail or hospitality, possess excellent numeracy and problem-solving skills, and demonstrate a passion for customer service. This full-time position offers 40 hours per week and a salary of £26,645 annually.

Qualifications

• Experience managing teams in retail or hospitality.
• Flexible, hands-on attitude with passion for retail.
• Ability to deliver exceptional customer service.

Responsibilities

• Lead and inspire the front-end team to deliver efficient service.
• Coach team members to build confidence and skills.
• Ensure stock and cash controls are secure and compliant.

Skills

Team management experience

Strong numeracy skills

Problem-solving skills

Great people skills

Job description

A leading retail company in Belfast is recruiting a Customer Service Manager to lead the checkout and cash office areas. This role requires a hands-on approach to inspire the front-end team, coach members for better service delivery, and ensure compliance with stock and cash controls. The ideal candidate will have strong management experience in retail or hospitality, possess excellent numeracy and problem-solving skills, and demonstrate a passion for customer service. This full-time position offers 40 hours per week and a salary of £26,645 annually.