Customer Service Manager - 30-Seat Contact Centre Lead

Coca-Cola Europacific Partners; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading beverage company in Glasgow is looking for a Customer Service Manager for their Contact Centre. You will manage a team of approximately 30 employees and focus on delivering exceptional service while achieving key operational metrics. This role requires proven leadership skills and experience in customer service environments. Join our team to drive efficiency and customer satisfaction in a fast-paced setting.

Qualifications

• Proven leadership skills in a customer service environment.
• Strong ability to deliver operational metrics and manage teams.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage the Contact Centre function and teams.
• Drive customer service excellence and operational efficiency.

Job description

A leading beverage company in Glasgow is looking for a Customer Service Manager for their Contact Centre. You will manage a team of approximately 30 employees and focus on delivering exceptional service while achieving key operational metrics. This role requires proven leadership skills and experience in customer service environments. Join our team to drive efficiency and customer satisfaction in a fast-paced setting.