Customer Service Manager

Fawkes & Reece; St Albans; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading construction and property firm in St Albans is seeking an experienced Customer Care Manager to enhance their customer service experience. The ideal candidate will have at least 2 years in customer care, with strong knowledge of new build homes and an excellent ability to communicate effectively. This role offers a competitive salary, a pension scheme, and the opportunity to work from home 2 days a week.

Benefits

Competitive salary

Company pension scheme

Career development opportunities

Flexible working from home

Qualifications

• Minimum 2 years of experience in customer care within new homes.
• Strong understanding of new build homes and NHBC standards.
• Excellent organizational and communication skills.

Responsibilities

• Handle customer inquiries via phone, email, and face-to-face.
• Manage and monitor the central customer service email inbox.
• Schedule and coordinate works with engineers and subcontractors.

Skills

Customer service expertise

Communication skills

Organizational skills

Proactive problem-solving

Job description

Overview

Day to day duties as a Customer Care Manager

• Handling customer enquiries via phone, email and face-to-face interactions
• Identifying and logging defects, booking engineers or specialist subcontractors as required
• Managing and monitoring the central customer service email inbox
• Maintaining and updated the company CRM system with customer interactions and job updates
• Scheduling and coordinating works with engineers and subcontractors
• Closing completed jobs and ensuring all follow-ups are resolved

Requirements

• At least 2 years experience in customer care within new homes
• Strong knowledge of new build homes and NHBC standards
• Excellent organisational and communication skills
• Customer-focused, proactive and able to work independently
• A team player with a positive, problem-solving attitude

What we offer

• Competitve Salary
• Company pension scheme
• Additional employee benefits and career development opportunities
• Flexible working from home 2 days a week

If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.