Customer Service Manager

Wendy's; Nottingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular fast-food chain seeks a Customer Service Manager to engage customers positively while ensuring excellent service. Key responsibilities include managing customer interactions with confidence and traveling to different locations as needed. Applicants should possess outstanding customer service skills, attention to detail, and the ability to work well under pressure. This role offers opportunities for career progression and a supportive work environment that values diversity and inclusivity.

Benefits

Free meals while working

Discounts on shift

Opportunities for career progression

Qualifications

• Skills in customer service and effective communication.
• Attention to detail and ability to work well with others.
• Sensitivity to customer needs and active listening skills.

Responsibilities

• Handle customer interactions with confidence and a friendly demeanor.
• Travel to other Wendy's locations as needed.
• Remain on your feet during the shift.

Skills

Customer service skills

Attention to detail

Teamwork

Sensitivity and understanding

Active listening skills

Excellent verbal communication skills

Ability to work under pressure

Job description

Why Wendy's?

In 1969, Dave Thomas brought his square burgers to the table and changed the game. In 2021 we landed in the UK to do the same; and we’re staying for good.

Here at Wendy's, we like our food how we like our ideas: fresh. That's why we've introduced fun, flexible working.

Just like one of our unique, perfectly balanced, everyday fresh burgers, your new career will be built specially for you. Whatever your needs are, we're ready to embrace them, allowing you to be who you want to be.

Customer Service Manager

The benefits:

• Free meals while working and discounts on shift
• Opportunities for career progression & development
• Employee Assistance Program: no-cost access to mental health services, legal guidance, financial advice, and more.

What you'll do:

• If a Wendy’s restaurant was a person, it’d be you: fun, fast, friendly and never out of bacon.
• Whatever comes up with a customer – good or bad – you handle it with confidence.

What you bring to the table:

• Customer service skills
• To be thorough and pay attention to detail
• The ability to work well with others
• Sensitivity and understanding
• Active listening skills
• Excellent verbal communication skills
• Work well under pressure

You must be willing and able to:

• Travel to other Wendy’s locations (restaurants, area office, etc.) as needed.
• Stand and move for most – if not all – of your shift.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.

About Wendy's

Wendy’s® was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Wendy’s is best known for its made‑to‑order square hamburgers, using fresh, never frozen beef, freshly‑prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy’s Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide! We have a vision of becoming the world’s most thriving and beloved restaurant brand.