Customer Service Manager

JR Personnel; Loughborough; On-site; GBP 32,000 - 38,000; Full time

Job summary

A recruitment agency is seeking a Customer Relations Co-ordinator Manager in Loughborough. This role involves leading the customer service team, resolving customer complaints, and supporting a dynamic environment. Candidates must have strong problem-solving skills and proficiency in Microsoft Office. The position offers a salary of up to £38,000 and additional benefits including generous leave and pension options.

Benefits

Generous pension

25 days annual leave

Life assurance

Free onsite parking

Enhanced parental leave

Employee assistance programme

Cycle to work scheme

Employee discounts

Qualifications

• Experience working within an office-based customer manager role.
• Experience of motivating and supporting a team.
• Used to working in a fast-paced and dynamic environment.
• Highly numerate with strong financial acumen.
• Good at investigating and problem solving.

Responsibilities

• Manage and lead the customer service team.
• Investigate customer complaints and resolve queries.
• Negotiate with customers to gain agreement.
• Analyse data and report findings.

Skills

Problem-solving

Interpersonal skills

Customer service

Financial acumen

Microsoft Office proficiency

Tools

CRM Database System

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Role: Customer Relations Co-ordinator Manager

Location: Loughborough

Reference: 11235

Duration: Permanent

Salary: Up to £38,000 per annum

Benefits: Generous pension, 25 days annual leave, Life assurance, Free onsite parking, Enhanced parental leave, Employee assistance programme, Cycle to work scheme, Employee discounts, Plus more!

Hours: Monday to Friday, 8.30am to 5pm (37.5 Hours)

JR Personnel are an employment agency acting on behalf of a client who is looking for a Customer Relations Manager. This is an exciting role for a customer centric manager working in a dynamic team, where you will be leading the customer service and complaints areas, to give effective resolutions. It would suit a problem solver who loves investigating and resolving queries. You will act as the bridge between customers and our clients’ internal teams to ensure complaints are resolved in a timely manner.Our client offers great career and professional development.

Our client:

An independently owned Group with sites across the South, Southeast, East and the Midlands, employing over 750 people. With a reputation for excellence, they are an independent business that can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers big ideas.

Role profile:

• Manage, support and lead the team who look after customers and receive and acknowledge customer complaints, investigate them and ensure queries are processed within the agreed service levels.
• Review the departments performance
• Identifying areas of continued improvement
• Recommend solutions
• Negotiate with customers
• Keeping up to date with the progress of investigations and relaying that back to the customer.
• Make recommendations for a solution and negotiate with the customer to gain agreement.
• Analyse data, statistics, trends and report them back.

Essential Criteria:

• Experience working within an office-based customer manager role.
• Experience of motivating and supporting a team.
• Used to working in a fast-paced and dynamic environment.
• Highly numerate with strong financial acumen.
• Good at investigating and problem solving.
  • Highly organised with excellent interpersonal and communication skills
  • Be able to keep your composure in difficult situations.
  • Experience in Microsoft Office including Word, Excel, Outlook and PowerPoint.

Desired criteria:

• Own transport
• Knowledge of a CRM Database System.

Due to the number of responses generated we are unable to get back to every applicant. If you have not heard from us within seven days you will not have been successful on this occasion.