Customer Service Manager

Michael Page (UK); London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A leading renewable energy organization in London seeks a Customer Service Manager to oversee operations, enhance customer satisfaction, and lead a team. The role offers a hybrid work model, competitive salary, and opportunities for professional growth in a supportive environment.

Benefits

Generous holiday leave package

Professional development opportunities

Supportive company culture

Qualifications

• Interest or experience in the renewable energy sector.
• Strong leadership and team management abilities.

Responsibilities

• Oversee customer service operations, ensuring customer satisfaction.
• Design and implement effective customer service policies and standards.
• Train and motivate customer service team members.

Skills

Communication

Leadership

Problem Solving

Tools

Customer Service Software

Job description

Manage a team providing support for a Renewable Energy company

Hybrid Model and growth opportunities

About Our Client

Our client is a renewable energy organisation based in London, recognised for delivering outstanding customer service. They take pride in providing a welcoming and inclusive environment, making it a wonderful place to grow your career.

Job Description

As Customer Service Manager, you will:

1. Oversee customer service operations, ensuring customer satisfaction.
2. Design and implement effective customer service policies and standards.
3. Handle and resolve complex customer complaints and queries.
4. Train and motivate customer service team members.
5. Identify and implement strategies to improve quality of service.
6. Collaborate with other departments to ensure efficient service delivery.
7. Monitor and report on customer service performance.

The Successful Applicant

A successful Customer Service Manager should have:

1. Interest or experience in the renewable energy sector.
2. Excellent communication and interpersonal skills.
3. Strong leadership and team management abilities.
4. Proficiency in using customer service software and databases.
5. A customer-oriented approach with a knack for problem-solving.
6. A solid understanding of energy services.

What's on Offer

1. A competitive salary ranging between £32,000 - £42,000 per annum.
2. Hybrid model with flexible working arrangements.
3. Generous holiday leave package.
4. A supportive and inclusive company culture in Central London office.
5. Opportunities for professional development and career progression in the renewable energy industry.

If you are passionate about customer service and looking to make a significant impact within a large organisation in London, then we would love to hear from you. Apply today to take the next step in your career as a Customer Service Manager.