Customer Service Manager

Michael Page (UK); Hartlepool; On-site; GBP 60,000 - 65,000; Full time

Job summary

A leading manufacturing business is seeking a Customer Service Manager to lead their Customer Service & Order Management teams. This role involves driving process improvements, managing customer expectations, and enhancing the overall customer journey. The successful candidate will have extensive leadership experience in customer service within a manufacturing environment.

Benefits

Generous car allowance

Private medical insurance

Qualifications

• Experience in leadership role focused on customer service/order management.
• Experience within a manufacturing or supply-focused business.
• Strong people leader and motivator.

Responsibilities

• Lead and inspire the Customer Service & Order Management function.
• Create process standardization across UK & International sites.
• Identify and drive ways to improve the customer supply chain.

Skills

Leadership

Customer Service

Process Improvement

Stakeholder Management

Tools

ERP Systems

Job description

• Customer Service Manager
• Manfuacturing

About Our Client

Our client are a growing manufacturing business with a strong presence in the North East as well as globally. This is an exciting role and great time to join the business as they embark on a journey of growth.

The Customer Service Manager will lead the Customer Service & Order Management teams, along with process improvement and systems / channel implementation projects

Job Description

• Lead, motivate and inspire the Customer Service & Order Management function responsible for delivering world class service to global B2B customers
• Create process standardisation across UK & International sites to allow a consistent and efficient approach to delivering a great customer journey
• Identify and drive ways to improve the customer supply chain from order processing through to delivery
• Reduce manual order processing through automation and implementation of new process, procedures and channels
• Work closely with production and planning to understand upcoming challenges, customer demand and best manage customer orders
• Create a proactive culture of working with customers, informing customers of potential changes and amendments to their orders
• Through regular review, identify ways to improve the end to end customer journey through process mapping and continuous improvement activities that will increase customer satisfaction and efficiency
• Work with ERP & EDI systems to maximise outputs and efficiency to support CS
• Work with in house and 3rd party logistics providers to ensure dispatch plan is effective and in line with customer expectations

The Successful Applicant

• Experience in leadership role focused of customer service / order management
• Experience within a manufacturing or supply focused business
• Experience working with or implementing ERP systems
• Strong people leader and motivator
• Ability to drive process and continuous improvement activities
• Understanding of end to end order management
• Extensive stakeholder management experience

What's on Offer

The role of Customer Service Manager will join a market leading manufacturer on their site in the North East.

The role offers a salary of £60,000 - £65,000 plus exceptional benefits including generous car allowance & private medical insurance. Further benefits will be disclosed upon application.

With great links and easy commute, candidates across the NE are encouraged to apply