Customer Service Manager

Solus - an Aviva company; Crowfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle repair service is seeking a Customer Service Manager to lead a team focused on customer satisfaction and service excellence. The role involves creating a collaborative environment and identifying opportunities to enhance the customer experience. Ideal candidates will have strong leadership skills and an understanding of customer-focused practices.

Benefits

Competitive salary

Performance bonus

Company pension scheme

33 days' holiday

Discounts on Aviva products

Supportive leave policies

Wellbeing tools

Qualifications

• Experience in leading a customer service team.
• Ability to promote customer satisfaction and teamwork.
• Strong understanding of customer-focused principles.

Responsibilities

• Lead the Customer Service department.
• Create a supportive and collaborative team environment.
• Identify opportunities to promote customer satisfaction.

Skills

Mentoring

Team Leadership

Customer Focus

Collaborative Environment

Job description

Overview

Are you able to mentor and lead a team with focus on the customer and what matters to them, while promoting Solus & Aviva values, principles and goals at one of our award-winning sites?

Responsibilities

The Role: To lead our Customer Service department, demonstrating our values and work principles, and those of Aviva. Working together to create a supportive and collaborative team working environment, which focuses on the customer and what matters to them. Our leaders identify opportunities to promote customer satisfaction and help embed a culture on site where everyone is responsible for the customer experience and work as a team to meet our customer expectations.

Qualifications

Who are Solus? Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days\' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva\'s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer\'s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you\'re excited but don\'t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.

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