Customer Service Host

The Rank Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A UK casino group in London is seeking a Customer Service Host to enhance guest experiences. In this pivotal role, you will provide exceptional service to create a welcoming atmosphere on the gaming floor. Candidates should have hospitality experience, strong customer service skills, and preferably speak Arabic. This role requires flexibility, as it operates in a 24/7 environment. Join us and be part of a team that values passion and performance.

Benefits

Competitive hourly pay rate

Premium pay night allowance

Free meal on shift

Holiday entitlement

Pension scheme

Life insurance

Online learning access

Retail discount scheme

Qualifications

• Experience in a hospitality role is required.
• Positive attitude to engage with customers is essential.
• Willingness to learn about electronic gaming standards.

Responsibilities

• Create welcoming and memorable experiences for customers.
• Ensure high customer service standards are met.
• Maintain a friendly and engaging atmosphere.

Skills

Customer service

Hospitality experience

Social skills

Team player

Arabic language proficiency

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive hourly pay rate
• Premium pay night allowance: An additional 10% per hour after midnight
• Free meal on shift
• Paid breaks
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance: Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts

Job Description

Grosvenor Casino, The Victoria (Edgware Road, London, W2 2DT)

As a Customer Service Host, your role is pivotal in creating an unforgettable experience for our customers, you’ll be the welcoming face of our gaming floor. Your enthusiasm for connecting with people will shine as you greet and attend to our guests, making them feel both valued and entertained.

Your job goes beyond mere interaction; it's about infusing every moment with excitement and care, ensuring that each guest's visit exceeds their expectations. Your efforts will foster a vibrant, engaging atmosphere that encourages guests to return time and again.

You’ll create memorable experiences through thoughtful service and a friendly demeanour and will set the tone for a fantastic gaming adventure for every visitor.

Qualifications

• An understanding of the overall standard of the electronic gaming offer within the unit & those factors which impact its contribution to the business, together with a willingness to learn more about this product area
• Experience of working successfully in a hospitality role
• A positive attitude, great customer service and social skills
• A willingness to be a team player, ensuring high customer service standards are delivered
• Ability to speak and understand Arabic is required

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.