Customer Service Fleet Administrator

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Seaton Delaval seeks a motivated individual to join the Fleet Solutions team. This office-based role involves managing customer queries via email and phone. Experience in a call center is helpful, but not required, as full training will be provided. Applicants should be eager to learn and adapt to a fast-paced environment.

Qualifications

• Experience in a call centre is desirable but not essential; training provided.
• Must be willing to learn on the job.

Responsibilities

• Field incoming calls and manage employee queries via email.
• Carry out administrative tasks related to salary sacrifice schemes.

Job description

Overview

An exciting opportunity has arisen to join the fast paced Fleet Solutions team who manage salary sacrifice schemes. The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone. This is an office based post. Being part of the Fleet Solutions team means that you are part of the Northumbria Family.

Responsibilities

• Field incoming calls, manage employee queries via email and carry out administrative tasks necessary to the salary sacrifice schemes we operate.

About the Organisation

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our Northumbria Specialist Emergency Care Hospital. We also care for people in their homes and provide services from facilities in local communities. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Qualifications and Requirements

• Experience in a call centre is desirable but not essential. The successful candidate should be willing to learn on the job; full training will be provided.
• This is an office based post.
• Previous applicants need not apply.

Other information

For further details / informal visits contact: Name: Michael Berry  |  Job title: Commercial Team Manager  |  Email: [e-mail]  |  Telephone: [phone]