Customer Service Export Coordinator- Basingstoke 39124-1

Gi Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international recruitment agency based in Basingstoke is looking for a Customer Service Export Coordinator for a full-time position. This role involves managing international customer orders and coordinating with freight forwarders to ensure compliance with trade regulations. The ideal candidate must have strong communication skills and knowledge of export documentation. This position offers an hourly rate of £15.38 and operates on a 6-month contract basis, Monday to Friday from 09:00 to 17:00.

Qualifications

• Experience in an export, logistics, or customer service role.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage international customer orders to ensure timely and compliant shipments.
• Coordinate with freight forwarders and carriers for transport arrangements.
• Prepare export documentation including invoices and customs paperwork.

Skills

Attention to detail

Problem-solving skills

Communication skills

Team-oriented approach

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Customer service Export Coordinator - Basingstoke RG24 / Monday to Friday, 09:00-17:00 / Full-Time / Hourly Rate: £15.38 / 6-month contract

We are seeking a Customer Service Export Coordinator to join our client's dynamic team in Basingstoke. This is a fantastic opportunity to play a key role in managing the end-to-end export process, ensuring international customer orders are fulfilled accurately, efficiently, and in full compliance with trade regulations.

You’ll be the central point of contact for export-related customer communication, working closely with freight forwarders, carriers, and internal teams to deliver exceptional service in a fast-paced environment.

Key Responsibilities

• Manage international customer orders to ensure timely and compliant shipments.
• Coordinate with freight forwarders and carriers to arrange transport, packaging, labelling, and temperature-controlled solutions.
• Prepare export documentation including invoices, packing lists, certificates of origin, and customs paperwork.
• Handle customer queries and complaints while adhering to departmental processes.
• Liaise with internal departments to confirm stock availability, pricing, and resolve issues.
• Communicate proactively with international customers regarding order status and delivery timelines.
• Monitor export performance metrics (LOTIF - Lines on Time in Full) and take corrective action when needed.
• Champion company values (Integrity, Intensity, Innovation, Involvement) in all interactions.
• Support continuous improvement through Practical Process Improvement (PPI) initiatives.
• Promote compliance with Health, Safety, and Environmental policies.

About You

• Strong attention to detail and problem-solving skills.
• Knowledge of international trade regulations and export documentation.
• Excellent communication skills to build trust with customers and colleagues.
• A proactive, team-oriented approach in a fast-paced environment.

Requirements/Qualifications

• Experience in an export, logistics, or customer service role.
• Working knowledge of SAP and proficiency in Microsoft Excel and Word.
• Excellent written and verbal communication skills.
• Strong problem-solving capabilities with a proactive approach.
• High level of attention to detail and organizational skills.
• Strong team-player skills.
• Ability to work independently and collaboratively in a cross-functional team environment.
• Complaint handling/conflict resolution skills.
• Basic understanding of international trade and export compliance is preferred.

Should you require any support or assistance, please contact your local Gi Group office.

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