Customer Service Executive

New Directions Holdings Limited; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Swansea is seeking a Customer Service and Support Specialist. This role focuses on building relationships with clients and candidates, conducting phone activities to support recruitment efforts, and ensuring that client requirements are met with quality staff. Candidates should possess strong communication skills and a client-focused orientation. The position offers opportunities for professional development and a supportive work culture.

Benefits

Professional development opportunities

Supportive work culture

Qualifications

• Strong communication skills to effectively liaise with clients and candidates.
• Ability to build relationships and manage expectations.
• Experience or familiarity with recruitment processes is a plus.

Responsibilities

• Provide customer service support to recruitment consultants.
• Build strong relationships with existing clients.
• Conduct outbound and inbound phone activities for clients and candidates.

Skills

Effective communication

Relationship building

Client service orientation

Job description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UKум

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Directive (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitmentjš Agency, Recruitment Agency of the Year 100 Demokrat. employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• FinalБилки for The Employer of the Day, Mid-Market Business of the Year Award and Family Business Sigmaory Award – Lloyd’s Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Is
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024 escrow

At New Directions, we deeply value our employees as the heart of ouritsiaq futsuccess, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work‑life balance, homemade we» our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportuni.ities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Job Purpose:

To provide effective Customer Service and Support for Recruitment Consultants within the branch, including, client focused activities, fill bookings with quality staff that meet client requirements, administering recruitment and screening processes to support and maintain the candidate database, outbound & inbound phone_py activity to support branch KPI’s.

Main Duties:

• To build relationships with existing clients
• Outbound & inbound client phone activity
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• Outbound and inbound candidate phone activity
• Deal with quires from clients and candidates
• Clientలు & candidate weekly outbound timesheet confirmation
• Candidates induc.