Customer Service Executive (Part Time)

Coveris Management GmbH; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading packaging company in Derby is seeking a dedicated individual for a customer service role. You will manage accounts of high-profile customers, handle enquiries, and support team members. The ideal candidate has experience in customer service and a positive attitude. This position requires excellent communication skills and the ability to work under pressure.

Qualifications

• Experience in a customer service or administration role.
• Excellent written and verbal communication skills.
• Ability to manage tasks effectively while working under pressure.

Responsibilities

• Manage accounts of high-profile customers in the food packaging industry.
• Deal with incoming enquiries via telephone and email.
• Communicate with various suppliers and make outbound calls.

Skills

Customer service experience

Excellent communication skills

Accurate numeracy skills

Ability to work under pressure

Pro-active attitude

Team player

Knowledge of Microsoft Office

Job description

Overview

An exciting new role has become available in our Derby sales office to work 3 days per week (days-tbc). You will be managing the accounts of high-profile customers in the food packaging industry.

Responsibilities

• Dealing with incoming enquiries via telephone and email.
• Communicating with various suppliers.
• Making outbound calls to customers as required.
• Checking fulfillment of orders due.
• Raising customer orders by email and phone.
• Completing weekly stock reports for customers.
• Updating and recording data via our CRM system.
• Internal system housekeeping.
• Updating Pricing within the internal system and customer price lists.
• Effectively manage stock levels and alert external sales towards non-movement of stock.
• Complaint handling – raising internal NCs for credits/claims.
• Processing customer complaints to the manufacturing site for investigation.
• Collating documentation upon request.
• Supporting other team members.

Key skills

• Experience in a customer service/administration role.
• Excellent communication skills both written and verbal.
• Accurate numeracy skills.
• The ability to work under pressure.
• Pro-active, positive, enthusiastic – demonstrating a ‘can do’ attitude.
• Team player with the ability to multi-task and work independently.
• Knowledge of Microsoft Office software.