Customer Service Executive

Synertec; Wellington; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading technology provider in Somerset is looking for a Customer Account Executive. This role requires an analytical mindset, experience with CRM systems, and a focus on building long-lasting customer relationships. The position offers a hybrid working policy, generous holiday entitlement, and an 8% employer pension contribution. Candidates should be adaptable and enjoy a fast-paced environment, with an emphasis on collaboration and effective task management.

Benefits

Hybrid Working Policy

25 days holiday rising to 30

8% employer pension contribution

Health Cash Plan

Employee Assistance Program

Qualifications

• Proven ability to work in a fast-paced environment.
• Enjoy building long-term customer relationships.
• Ability to learn various technological systems.

Responsibilities

• Manage customer accounts and ensure satisfaction.
• Interact with customers and other teams regularly.
• Prioritize tasks effectively in a dynamic setting.

Skills

Analytical mindset

Experience with CRM systems

Customer focus

Collaboration

Adaptability

Job description

Overview

Customer Service Executive

Are you looking for a customer service role with a difference? Are you able to apply an analytical mindset to your work? Do you have an interest in technology and experience of working with multiple CRM systems? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors.

• Location: Wellington, Somerset
• Salary: £30,195.48
• Core Benefits: Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution), Health Cash Plan (after completion of Probationary Period)

About Synertec

Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UK's leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25thyear in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS' 75thAnniversary. This is a fantastic opportunity for you to join the Customer Services Team in a rapidly growing company.

Role: Customer Account Executive

You are customer focussed and collaborative, with a logical mindset and the ability to learn a variety of technological systems which will be essential to your daily work. You will be used to working in a fast-paced environment, adaptable, and truly enjoy building long-term relationships with your account base. You will work closely with other teams, both through the business and with external customers. This is not a call centre environment - you will be encouraged to interact and have regular customer meetings, whilst prioritising your tasks effectively. Join our dynamic team as a Customer Account Executive and become part of our company's pro-active customer management, to deliver an excellent and on-brand customer experience.

The Essentials for You

• 25 days holiday, rising to 30, plus Bank Holidays
• Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition
• Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered
• Following a successful probationary period, you will be enrolled into our Health Cash Plan, where you can access optical, dental and other medical benefits
• Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time

Our Commitments

Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversity's. If you'd like