Customer Service Executive

Pertemps; Warrington; On-site; GBP 30,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Executive in Birchwood, Warrington. This office-based role involves managing customer enquiries and quotations, building customer relationships, and ensuring excellent service delivery. Candidates should have experience in fast-paced B2B environments, exceptional communication skills, and a customer-focused mindset. The position offers a competitive salary of £30,000 for full-time employees with opportunities for pro-rated part-time hours.

Qualifications

• Experience in fast-paced, complex environments, preferably in B2B.
• Proven experience in customer service or sales roles.
• Creative thinker with process improvement ideas.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Maintain strong customer relationships.
• Respond to customer and invoice queries professionally.

Skills

Customer-focused mindset

Excellent communication skills

Problem-solving skills

Proactive with commercial awareness

Computer literate

Education

NVQ Level 2 in Customer Service/Hire Desk Operations

Job description

Job Title:

Customer Service Executive

Location:

Birchwood, Warrington (WA3)

Salary:

Full Time £30,000 (Part Time will be pro rata)

Hours:

Mon- Fri 08:00 - 17:00

Contract:

Temp - Permanent

The Company/Role

Whether it is construction sites, energy projects, government initiatives, or unforgettable events, our client deliver the equipment and expertise to move every industry forward.

We are currently recruiting for a number of exciting new roles for Customer Service Executives to join a new team in Warrington!

We open to applications from anyone who is looking for full time or part time hours.

This role is 100% office based - hybrid working is not available.

As the Customer Service Executive, your key responsibilities are:

• Manage enquiries and quotations, converting to confirmed orders. Identify and act on opportunities for additional hire requirements.
• Deliver accurate and timely hire contract administration.
• Understand customer markets and offer tailored solutions. Build and maintain strong customer relationships.
• Manage multi-product enquiries and act as central contact for projects. Upsell products using CRM data and cross-selling techniques.
• Follow up on enquiries to increase conversion rates.
• Respond to customer and invoice queries professionally and initiate improvements. Acting as a Case Specialist providing the best rental experience.
• Promote and develop the company’s UK digital ways of working.

The successful Customer Service Executive, you will have:

• High degree of personal credibility to customers with experience in fast-paced, complex matrix environments, ability to deal with enquires through multiple channels, preferably within a B2B environment.
• Proven experience in a customer service or sales roles with a customer-focused mindset and a strong commitment to service excellence.
• Creative thinker with process improvement ideas. High degree of proactivity with commercial awareness.
• Excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
• Ability to work under pressure, handling multiple tasks and priorities simultaneously. With strong problem-solving skills with the ability to identify issues and implement solutions efficiently.
• Computer literate with experience with digital tools and platforms.
• NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent (Desirable).