Customer Service Executive

Stonegate Group; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pub company based in Solihull is looking for a Customer Service Executive to provide support to Managers and tenants in placing orders and addressing queries. This role is contract-based until June 2026 and focuses on developing service skills within the vibrant environment of the UK's largest pub operator. The company emphasizes wellbeing with comprehensive benefits and support for career development.

Benefits

25 days of annual leave plus bank holidays

Bonus Scheme

Discounted Private Medical Insurance

Exclusive discounts on Dental Insurance

Reward Card for discounts on food and drinks

Access to pay early

Wide range of high street discounts

Discounted gym membership

Qualifications

• Must have excellent communication skills.
• Experience working in a customer service environment is required.

Responsibilities

• Assist Managers, Tenants, and Publicans with placing orders.
• Support with various queries related to pubs.
• Help create a welcoming environment for team members.

Skills

Great communicator

Experience in customer service

Job description

Job Overview

Based at our Pub Support Centre in Solihull, is our Customer Contact Centre, where we speak to our Managers, Tenants and Publicans assisting them with placing orders and supporting them with all sorts of queries, allowing them to do what they do best - run fantastic pubs! We are looking for somebody who is a great communicator and has experience working within a customer service environment. Stonegate Group is the UK's largest operator of pubs, bars, and late-night venues, with well‑loved brands like Slug & Lettuce, Be At One, and Popworld. We're proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. We are looking for a Customer Service Executive to join the team on a contract basis until June 2026. We'd love to hear from you if you're looking to start your journey within the office environment of the world's biggest pub company. We value development and this role will allow you to grow service and sales skills that prepare you for future roles within the greater business.

At Stonegate, we believe that when you feel your best, you do your best. That's why we're committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.

Benefits

• 25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
• Bonus Scheme
• Access to discounted Private Medical Insurance through Vitality
• Exclusive discounts on Dental Insurance
• Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
• Life Assurance which gives access to Help @ Hand
• Access to your pay early via Stream
• The Stonegate Xtra portal with access to a wide range of high street discounts and offers
• Discounted access to David Lloyd membership
• Award winning Learning & Development programmes to drive your career