Customer Service Executive

First Recruitment Services; Lewes; Hybrid; GBP 26,000; Full time

Job summary

A leading recruitment agency in Brighton is looking for a Customer Service Executive to assist clients via phone, live chat, and email. The role offers a salary of £25,260 per annum with hybrid working, extensive benefits including 25 days holiday and a share incentive plan. Ideal candidates will have customer service experience and strong problem-solving skills, alongside a proficiency in CRM systems.

Benefits

25 days holiday plus public holiday

Share incentive plan

Pension scheme

Life assurance scheme

Income protection plan

Comprehensive discounts at major retailers

Access to free health and fitness classes

Volunteer days

Qualifications

• Previous phone/office based customer service experience ideally.
• Good computer literacy and administration skills.
• High attention to detail and good accuracy levels.
• An aptitude for problem solving.

Responsibilities

• Work with customers on the phone, via live chat and email.
• Handle general client queries and monitor emails.
• Place customer orders using multiple systems.
• Set up client accounts and provide support to new customers.

Skills

Customer service experience

Computer literacy

Attention to detail

Problem solving

Experience with CRM systems

Tools

Google Drive

Job description

Overview

A great company in central Brighton are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant, great place to work.

Responsibilities

• Work with customers on the phone, via live chat and email to help them use and understand the service and the data provided, working within set SLAs
• Handle general client queries and monitor / handle external and internal emails
• Place customer orders using multiple and sometimes complex systems
• Learn and maintain product and service knowledge
• Set up client accounts and provide support to new customers including quotations
• Promote existing and new products and services where required

Skills & experience

• Previous phone / office based customer service experience ideally
• Good computer literacy and administration skills
• High attention to detail and good accuracy levels
• An aptitude for problem solving
• Previous experience with Google Drive, technical systems and CRM systems is a strong advantage

Salary, hours & company benefits

• £25,260 per annum
• Monday to Friday 9am to 5.30pm
• Flexible working - hybrid with 3 days per week in the office and 2 from home
• 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday
• Share incentive plan
• Pension scheme
• Life assurance scheme
• Income protection plan
• Comprehensive discounts at major retailers
• Wellbeing centre
• Access to free health and fitness classes and other perks
• Volunteer days

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy