Customer Service Executive

Michael Page (UK); Leeds; On-site; GBP 23,000 - 28,000; Full time

Job summary

Join a prestigious Legal Business in Leeds as a Customer Service Executive and manage key transactions while ensuring exceptional client experiences. This permanent role in a reputable Law Firm offers a competitive salary, comprehensive training, and significant career progression opportunities in a positive team culture.

Benefits

Comprehensive benefits package

Structured career path with progression opportunities

Excellent training and support

No shift patterns or weekend work

Immediate interview availability

Qualifications

• Previous customer service experience, ideally within a regulated environment.
• Exceptional customer service skills and a passion for delivering excellent client experiences.
• Ability to work in a busy environment, meeting targets and deadlines.

Responsibilities

• Manage a caseload of sale and purchase transactions in early stages.
• Follow up on documentation required from clients and third parties.
• Handle queries via phone and email, ensuring high service levels.

Skills

Customer service experience

Attention to detail

Organizational skills

Team player

Job description

• A new exciting Permanent Customer Service Executive Position in Leeds!
• To work for a reputable and progressive Law Firm!

About Our Client

We are looking for an experienced Customer Service Executive, ideally with experience working within a regulated environment, to join a prestigious Legal Business in Leeds on a permanent basis.

The role involves working in the conveyancing arm of the organization, assisting customers and third parties. This is an excellent opportunity for someone passionate about client experience and looking to further their career.

Job Description

As a Customer Service Executive, you will manage a caseload of sale and purchase transactions in the early stages, ensuring cases are passed to the legal team promptly with all necessary information.

You will follow up on various documentation required from clients and third parties, handle a range of queries via phone and email, and provide the highest level of service and support.

The role involves working closely with estate agents, solicitors, and mortgage lenders to keep updated on progress and confirm required details and information.

The Successful Applicant

Previous customer service experience, ideally within a regulated environment, though sector experience is flexible.

Exceptional customer service skills and a passion for delivering excellent client experiences.

Ability to work in a busy environment, meeting targets and deadlines.

Good attention to detail and organizational skills.

An excellent team player.

What's on Offer

Salary of £23,810+; reputable Law Firm; central Leeds location; excellent training and support; structured career path with significant progression opportunities; comprehensive benefits package; no shift patterns or weekend work; hybrid working arrangements; a well-established team; positive company culture; immediate interview availability.