Customer Service Executive

Search Consultancy LTD; City of Edinburgh; Hybrid; GBP 28,000; Full time

Job summary

A leading wealth management firm based in the City Centre of Edinburgh is looking for a Customer Service Executive to join their Digital Channels Customer Service Team. The role involves handling customer inquiries, maintaining client data, and assisting customers throughout their journey. Candidates must have prior customer service experience in financial services and strong communication skills. This position offers a salary of £27,500 along with great benefits, including hybrid working options and a performance-related bonus.

Benefits

Performance related bonus

Hybrid working

Excellent Pension scheme

Private health

Qualifications

• Previous Customer Service/administration experience in financial services is essential.
• Good attention to detail, maintaining accuracy when completing written and numerical tasks.
• Clear and concise communication skills, with the ability to communicate professionally.

Responsibilities

• Handling incoming calls and mail from new and existing customers.
• Inputting and maintaining client data on systems.
• Preparing and processing all new client documentation.

Skills

Customer Service experience

Attention to detail

Communication skills

Flexibility

Ability to work independently

Job description

Customer Service Executive - Investments

Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.

Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.

Start date - ASAP

Salary - £27,500 with fantastic benefits such as performance related bonus yearly, Hybrid working, Excellent Pension scheme, Private health and so on.

Working Hours - Monday to Friday - 35 Hours per week between 9am - 5pm

Location - Edinburgh City Centre - Hybrid working after probation period

Key Responsibilities

• Handling incoming calls and mail from new and existing customers and resolving queries
• Communicating with both internal and external customers
• Inputting and maintaining client data with accuracy on systems
• Handle all aspects of a customer's journey from account opening to closure or transfer of account
• Monitoring of transfers of assets/cash from other institutions
• ISA subscriptions and transfers
• Processing of cash transactions on behalf of customers
• Preparation and processing of all new client documentation and amendments
• General record keeping and electronic filing
• Set up and maintaining of online access for all digital portals
• Assisting and resolving customers queries with online access
• Adhering to Conduct Risk standards

To be considered for this role you must be able to demonstrate the following experience and competencies

• Previous Customer Service/administration experience background from financial services is essential
• Good attention to detail, maintaining accuracy when completing written and numerical based tasks
• Clear and concise communication skills - oral and written, with ability to communicate professionally with clients and colleagues
• Takes accountability for own work, with ability to meet deadlines/work within restricted timescales
• Able to prioritise workload and identify when they need support to achieve goals
• Flexible and reliable team member and willing to support more junior and senior members of the team as required
• Ability to work on own initiative to achieve required results
• Collaborative and inclusive approach to work
• Adapts to change quickly and easily

If this sounds like you, then let it be you and apply.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age