Customer Service Executive

Arnold Clark.; Chester-le-Street; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retailer in Chester-le-Street is seeking Customer Service Executives, known as Product Geniuses, to enhance customer experiences. You will be responsible for guiding customers in their vehicle choices and supporting them throughout the sales journey. Ideal candidates possess strong communication skills and are eager to learn about products and services. This position requires working 38 hours per week on a set rota that includes weekends. Competitive benefits include holiday allowance, healthcare, and opportunities for training and progression.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

Access to GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Strong communication skills in person and digitally.
• Ability to develop customer relationships and assist in the sales journey.

Responsibilities

• Create an outstanding customer experience.
• Become knowledgeable about products to assist customers effectively.
• Support customers throughout the sales journey.

Job description

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Motorstore in Birtley and help customers get excited about our products.

Why choose us?

• 33 days' holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth - all employees have access to a GP 24 / 7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression

Hours

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

About the role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to c...