Customer Service Engineer

Malvern Panalytical Limited; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join Malvern Panalytical Limited as a Customer Service Engineer and support our market-leading instrumentation across the UK. This hybrid role involves installation, repair, and maintenance, emphasizing customer satisfaction and technical expertise. Ideal candidates have a background in Electronics or Chemistry and possess strong problem-solving skills.

Benefits

Competitive Salary

Company car

Pension Scheme

25 holidays plus Bank holidays

Access to onsite restaurant

Volunteering days

Qualifications

• Self-motivated with good communication and organizational skills.
• Demonstrable experience of working on customer sites.
• A flexible and reliable attitude.

Responsibilities

• Install, repair and maintain instrumentation across the UK.
• Provide onsite and remote support to customers.
• Ensure high customer satisfaction.

Skills

Communication

Problem solving

Troubleshooting

Education

HND in Electronics or Chemistry

Tools

X-Ray based scientific instrumentation

Job description

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Job title - Customer Service Engineer
Location – UK – North M25 (London) – Homebased
Role benefits – Competitive Salary + Bonus + Benefits + 25 holidays (plus Bank holidays) + Company car + Pension Scheme, and more!

Partners in Discovery. Together, we achieve more.

About the role

Are you able to Install, repair and maintain our complex Market leading instrumentation across the UK?

Are you looking for a position in which you can be challenged, be part of a winning team and grow your technical abilities and knowledge? Do you want to do this in an ambitious, fast-growing, international company with a friendly and inclusive culture? Then this might be your chance to become a part of our UK Customer Support team!

In this role you will be responsible for installing, repairing and maintaining our manufactured instruments across the UK, ensuring the customer satisfaction is at a high level.

What you will bring to the role:

Provide onsite and remote support across the UK

Communicate with all parts of the business to ensure customer satisfaction maintains our NP

Grow knowledge and experience on a variety of equipment through your career

Use knowledge and experience in the future to support team members in a senior role

Provide periodic weekend support for critical site

About you:

You need to be able to grow your knowledge, using practical skills

Qualifications in Electronics, Chemistry to HND or equivalent level

Self-motivated with good communication and organisational skills

Demonstrable experience of working on customer sites.

A passion and drive to provide the highest level of customer satisfaction

A flexible and reliable attitude

Experience of working with X-Ray based scientific instrumentation is an advantage.

Well Developed problem solving and troubleshooting skills

Will work work with all types of people, from Professors to Directors and Support staff and Colleagues

Why you should join us:

Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture.

Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place

Be a key member of our team in our amazing Malvern offices, with a hybrid working model

Access to an onsite restaurant

Volunteering days and much more

#LI-CS2

About us - Malvern Panalytical, Micromeritics and SciAps.
Together we are a powerful and highly complementary combination of market leading technologies.

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories.We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn’t something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us.