Customer Service Director

SJS Recruitment; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment firm seeks a Director of Customer Service to inspire and lead teams towards excellence. This pivotal role involves driving customer experience, sales order processing, quality management, and logistics operations. The ideal candidate will have a strong background in change management and experience in high-volume consumer product environments. If you are ready to take the step to Director level, this opportunity promises an exciting journey of growth and innovation in a dynamic sector.

Qualifications

• Proven track record of leading teams through change.
• Experience in high volume manufacturing or logistics.
• Ability to define and execute strategies effectively.

Responsibilities

• Lead customer and consumer experience teams across various functions.
• Set and execute strategies that enhance customer experience.
• Drive product training, quality management, and logistics operations.

Skills

Change management

Leadership

Customer service experience

Sales order processing

Logistics and supply chain experience

Job description

Director of Customer Service

Location - Hampshire

£- package to attract the best

Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great.

Reporting to the MD of this product led, £(Apply online only)m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and logistics and supply chain.

Due to product innovation the business is expecting to go on an exciting journey of growth, therefore the customer experience they provide will be critical to the success of the organisation.

You’ll be a skilled change manager, with a proven track record of taking a team on the change curve. The role could suit a Head of or Senior Manager candidate seeking to gain their first experience at Director level.

The business in question seeks someone who will not only set the strategy but will then enjoy the execution element of the role, making things happen day to day.

Sector experience is important - manufacturing, logistics - experience of making high volume numbers of consumer products is key.

Due to the volume of applications, we can only respond to successful candidates. Therefore, if we do not make contact within 5 working days this means your application was not successful. We are more than happy to discuss why if you would like to contact us.