Customer Service Coordinator

Tarmac Trading Limited; Mountsorrel; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading construction materials company in Mountsorrel is seeking a part-time Customer Service Coordinator. The position involves engaging with customers via phone and email to ensure smooth order processing in a fast-paced environment. The ideal candidate should possess excellent customer service skills, attention to detail, and flexibility in a team setting. This role offers various benefits including a bonus scheme and training opportunities, accommodating diverse backgrounds for successful candidates.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Discounts on retailers through Tarmac Reward

Employee Assistance helpline

Training and development opportunities

Qualifications

• Experience in a similar customer service role, engaging with stakeholders.
• Ability to demonstrate tenacity and resilience under pressure.
• Desire to grow and be successful in a team.

Responsibilities

• Manage customer enquiries via telephone and email.
• Provide excellent customer service and attention to detail.
• Collaborate with team and stakeholders for order processing.

Skills

Customer service skills

Communication skills

Attention to detail

Confident telephone manner

Flexibility in team environment

Tools

MS Word

Excel

Salesforce CRM

Job description

We are currently looking for an experienced Customer Service Coordinator to join our friendly team at Tarmac 'Hub' in Mountsorrel, Quorn, near to Loughborough, Leicestershire working on a part time basis. This is a great opportunity to join a successful Customer Service team engaging with customers via telephone and email to ensure orders are progressed speedily. Working 8 hrs per day Thursday and Friday 8am‑5pm. Then 4 hours on Wednesday afternoon 1pm‑5pm. You will also work occasional Saturday morning on a rota basis (1 in 8). As well as Loughborough this role is easily accessible from Leicester, Melton Mowbray, Barrow upon Soar, Syston, Shepshed, Coalville, Ashby-de-la-Zouch, Ibstock, Swadlincote, Measham, Tamworth, Atherstone, Hinkley, Nottingham, Derby, Long Eaton, Kegworth, Burton upon Trent and the surrounding areas.

Main Responsibilities

• Responsibility for customer enquiries via telephone, online and email orders from initial contact through to delivery.
• Providing customers with an excellent customer service experience, ensuring a high level of customer care and attention at all times.
• Completing data entry and order processing tasks.
• Collaborating within the team and other stakeholders to clarify facts, exchange information, support colleagues and resolve queries.
• Inputting accurate customer data into the CRM system.
• Building relationships with the key stakeholders in the account base.
• Working closely with the Fleet and Capacity planners to ascertain transport and material availability.
• Ensuring customers are kept informed at all times allowing us to plan our transport fleet to meet relevant commercial demands.

Are you passionate about delivering first class customer service? Do you thrive working in a team in a friendly, fast paced environment? Would you like the chance to make a difference? The ideal candidate for the role of Customer Service Coordinator will have experience gained within a similar role, engaging with stakeholders. Suitable candidates for the role of Customer Service Coordinator will have:

Candidate Requirements

• First class customer service and communication skills.
• Ability to deal with stakeholders at all levels both internally and externally.
• Confident telephone manner.
• Superb attention to detail.
• Positive “can‑do” attitude.
• An approachable and engaging manner.
• Ability to demonstrate tenacity and resilience when working under pressure.
• Flexibility to work in a successful team environment.
• A desire to grow and be successful.
• Confidence in the use of IT systems including MS Word and Excel.
• Experience of Salesforce CRM advantageous but not essential (training provided).

Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.

Benefits

• Bonus scheme.
• Enhanced holiday entitlement.
• Contributory pension scheme.
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to the Employee Assistance helpline for free and confidential advice.
• Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause.
• Training and development opportunities.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

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