Customer Service Coordinator (Life Science)

Cameo Consultancy (Recruitment); Birmingham; On-site; GBP 25,000 - 29,000; Full time

Job summary

A science-led organisation in Birmingham is seeking a Customer Service Officer. Ideal for science graduates looking to begin their career in a supportive environment, this role offers opportunities for progression into sales or remaining in customer service. Responsibilities include processing sales orders, managing customer queries, and providing excellent support. Join a collaborative team passionate about delivering exceptional service in the lab supplies and life sciences sector. Competitive salary with opportunities for career growth.

Benefits

Opportunities for progression

Supportive training environment

Qualifications

• Recent graduate in a science-related field.
• Strong analytical and communication abilities.
• Customer-focused with problem-solving skills.

Responsibilities

• Process and analyze sales orders.
• Prepare customer quotations and manage price lists.
• Provide support to internal teams and field sales.
• Investigate and resolve customer queries and complaints.
• Suggest new ideas for continuous improvement.

Skills

Communication skills

Analytical skills

Customer service orientation

Education

Science graduate

Job description

Location : Birmingham (Office based)

Salary : £25,000 per annum (with review after probation)

Opportunities for progression into sales | Supportive training environment | Long-established company

Are you a science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for a Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.

You’ll be working alongside a collaborative, down to earth team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.

What you’ll be doing :

• Processing and analysing sales orders
• Preparing accurate customer quotations and managing price lists
• Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
• Investigating and resolving customer queries (including technical issues)
• Taking ownership of customer complaints and ensuring successful resolutions
• Supporting continuous improvement by suggesting new ideas and efficiencies

Raising purchase orders and...