Customer Service Coordinator (Construction)

Roundhouse Recruitment Ltd; Burton upon Trent; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Coordinator in Swadlincote. This role involves maintaining CRM systems, handling customer interactions, and providing administrative support. The position offers a stable work environment with opportunities for development and a hybrid working model after probation. Candidates should have a background in administration or customer service and be comfortable with CRM systems.

Benefits

33 days' holiday

Health cash plan

Life assurance

Staff rewards platform

Qualifications

• Background in administration, customer service, or sales support.
• Comfortable using CRM systems and Microsoft Office.
• Attention to detail and strong communication skills.

Responsibilities

• Maintain the CRM, log activities, and track project milestones.
• Handle customer calls and emails, scheduling appointments.
• Prepare reports, quotes, and documentation for colleagues.

Skills

Administration

Customer Service

CRM Systems

Sales Support

Microsoft Office

Job description

Overview

Customer Service Coordinator (Construction / Admin)

£26,000 - £31,000 · 33 days' holiday · Health cash plan · Life assurance · Staff rewards

Swadlincote - office-based (hybrid after probation) · Start to suit notice

Confident with Admin and Outbound calling in the Construction industry and looking for a secure office role in a friendly team? This Customer Coordinator position offers a great office environment with development and progression offered from day one.

The Benefits

• Stable, days-based role with hybrid work option after probation
• 33 days' holiday (rising with service)
• Progression and development oppurtunities from day 1
• Health cash plan, life assurance, and staff rewards platform
• Supportive team environment and job security in a growing company

What You\'ll Do

• Maintain the CRM: log activities, update contacts, and track project milestones
• Handle customer calls and emails, scheduling appointments and following up on enquiries
• Support colleagues by preparing reports, quotes, and documentation
• Provide day-to-day administration to keep sales and technical teams running smoothly

About You

• Background in administration, customer service, or sales support
• Comfortable using CRM systems and Microsoft Office with good attention to detail
• Friendly, organised, and confident on the phone or over email
• Looking for stability and a positive, long-term working environment

Great If You Also Have

• Experience in a construction or product-based business
• Familiarity with quotes, pipelines, or order processing
• Ambition to grow into new areas as the business continues to expand

Culture & Progression

You\'ll be joining a supportive team in a company that values its people. For those who want it, progression routes into technical or external sales are available - but this role also suits someone who simply wants a stable, rewarding position with strong benefits and long-term security.

Click 'Apply' to secure a stable role with variety, benefits, and a friendly team environment.

Keywords

Sales Administrator, Sales Support, Internal Sales, Sales Coordinator, Customer Service, CRM, Construction Products, Office Administrator, Hybrid Working, Swadlincote, Stable Role