Customer Service Coordinator

Miller Homes Ltd; Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading homebuilding company is seeking a Customer Services Coordinator in Wakefield. You will support the customer services team with administrative duties and manage communications. Ideal candidates will have experience in customer services, strong communication skills, and proficiency in Word and Excel. The role offers a competitive salary, bonus opportunities, and generous leave benefits.

Benefits

26 days annual leave + public holidays + birthday off

10% bonus opportunity

6.5% company pension contribution

Qualifications

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction.
• Ability to provide concise and accurate written or numerical reports.
• Confident communicator both verbally and written.

Responsibilities

• Ensure accurate and speedy data input into the customer service operating system.
• Issue documentation to assist homeowners with their new home.
• Manage incoming communications effectively.

Skills

Experience in customer services

Concise communication

Computer literacy (Word & Excel)

Job description

Overview

Customer Services Coordinator, Wakefield, Yorkshire, WF2 7UA

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the Yorkshire region. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

Responsibilities

• To ensure accurate and speedy data input into the customer service operating system
• To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

Requirements

• Experience working in a customer services role, ideally within Housebuilding, Property or Construction
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Computer literate (especially Word & Excel) with good administrative skills essential

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% to your pension, plus other benefits