Customer Service Coordinator

Detail 2 Recruitment Limited; Stockport; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent logistics company in Stockport is seeking a skilled Customer Service Coordinator. The role involves managing customer inquiries, ensuring smooth delivery operations, and maintaining strong relationships with clients and suppliers. Essential qualifications include experience in a Transport/Distribution environment and proficiency in Microsoft PowerPoint and Excel. The position offers a competitive salary of up to £35,000, along with benefits like a pension scheme and holiday leave.

Benefits

Competitive pension scheme

20 days holidays + BH

Training and development opportunities available

Qualifications

• Experience working within a Transport / Distribution environment is essential.
• Recent UK Road Haulage operational experience is preferred.
• Good understanding of other modes of freight transport preferred.

Responsibilities

• Answering calls and liaising with customers chasing bookings and delivery times.
• Liaising with other pallet network depots to chase ETAs.
• Working with operations team to ensure customers' deliveries run smoothly.
• Managing customer claims and paperwork.
• Managing and updating internal and pallet network databases accurately.
• Calling and emailing suppliers to obtain quotes.
• Negotiating prices and arranging bookings for customers.
• Providing excellent customer service and developing strong relationships.

Skills

Experience operating within a Pallet Network

Microsoft PowerPoint skills

Microsoft Excel skills

Excellent telephone manner

Job description

Customer Service Coordinator - Transport / Distribution - Stockport - Up to £35,000.

About the Company

Our client are a well-established logistics company based in Stockport and due to their continued growth they are looking for an experienced Customer Service Coordinator to be based in their head office in Stockport. They currently operate across 2 pallet networks, hazardous and non-hazardous freight and working within the UK Transport department.

Customer Service Operator - The Rewards

Salary up to £35,000

• Competitive pension scheme
• 20 days holidays + BH
• Training and development opportunities available

Qualifications / Requirements

Experience working within a Transport / Distribution environment is essential

• Experience operating within a Pallet Network
• Recent UK Road Haulage operational experience is preferred as is a good understanding of other modes of freight transport preferred.
• Microsoft PowerPoint and Excel skills are Essential
• Excellent telephone manner

Responsibilities

Answering calls and liaising with customers chasing bookings, delivery times and dealing with queries.

• Liaising with other pallet network depots to chase ETAs.
• Working with the Operations team to ensure that customers' deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
• Managing customer claims and paperwork.
• Managing and updating internal and pallet network databases accurately.
• Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
• Working with accounts to set up new businesses onto our internal system and the booking portal.
• Providing excellent customer service and developing strong relationships with both our customers' and suppliers.

About Us

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