Customer Service Coordinator

Miller Homes Ltd; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A construction company seeks a Customer Services Coordinator to support the customer services department in Northampton. The role involves data input, managing communications, and fostering relationships with colleagues. Ideal candidates will have experience in a similar role and excellent customer service skills, along with strong computer proficiency. Attractive benefits include a competitive salary, 26 days annual leave, and company pension contributions.

Benefits

26 days annual leave + public holidays + birthday off

Opportunity to earn 10% bonus

Company pension contribution of 6.5%

Qualifications

• Experience in a similar role, ideally in Construction/Property.
• Ability to provide exceptional customer service.
• Computer literate, especially in Word and Excel.

Responsibilities

• Ensure accurate data input into the customer service operating system.
• Create positive working relationships with colleagues.
• Deal effectively with incoming communications.
• Act professionally and courteously in a pressurised environment.

Skills

Exceptional customer service

Communication skills

Administrative skills

Computer literacy (Word & Excel)

Job description

Customer Services Coordinator

Northampton, NN4 9BS

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Coordinator to join our team in the South Midlands region. The role of the Customer Services Coordinator is to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES

• To ensure accurate and speedy data input into the customer service operating system where necessary
• Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
• Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
• To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

REQUIREMENTS

• Experience in a similar role, ideally within the Construction / Property industry
• Ability to provide exceptional levels of customer service
• Computer literate (especially Word & Excel) with good administrative skills essential
• Ability to communicate effectively and successfully both written and electronically

WHAT WE OFFER

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits