Customer Service Coordinator

Marc Daniels; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading service provider in Bracknell is seeking a Customer Service Coordinator to support customers throughout their finance agreements. The role demands a strong team player who excels in customer service and has some knowledge of financial products. You will manage calls, emails, and ensure compliance, while offering assistance to customers experiencing difficulties. Join a vibrant team and contribute to exceptional customer experiences.

Qualifications

• Strong team player with a focus on delivering exceptional customer service.
• Some knowledge of financial products or lease agreements preferred.
• Ability to multitask and work effectively in a busy environment.

Responsibilities

• Handle inbound and outbound calls from customers and dealerships.
• Respond professionally to customer emails and letters.
• Provide support to customers in financial difficulty.

Skills

Exceptional customer service

Multitasking

Resilience

Relationship building

Job description

Overview

As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. We are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution oriented.

Responsibilities

• Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
• Respond professionally to customer emails and letters.
• Maintain accurate records of interactions, applications, and transactions.
• Provide support to customers who are in financial difficulty, experiencing challenging personal circumstances, or who are vulnerable, with compassion and understanding.
• Ensure compliance with policies and relevant legislation, especially around forbearance and vulnerable customers.
• Liaise with External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.

Qualifications

• Strong team player with a focus on delivering exceptional customer service.
• Some knowledge of financial products or lease agreements preferred.
• Ability to multitask and work effectively in a busy environment.
• Resilient, relationship-building, and solution-oriented mindset.
• Commitment to compliance with policies and relevant legislation, including forbearance and support for vulnerable customers.