Customer Service Continuous Improvement Lead

Harrods Careers; Cheltenham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A luxury department store in Cheltenham is seeking a Continuous Improvement Executive to enhance customer service by implementing impactful changes. The role involves supporting projects from planning to execution, analyzing processes, and fostering strong inter-team relationships. Ideal candidates will be proactive problem solvers with solid analytical skills. This position offers a hybrid work model and a competitive benefits package including 25 days' holiday and in-store discounts.

Benefits

Company pension

25 days holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Experience supporting improvement initiatives, ideally in customer service.
• Ability to manage smaller-scale projects independently.
• Familiarity with methodologies such as Lean, Six Sigma, or Kaizen (desirable but not essential).

Responsibilities

• Support projects from planning through to implementation.
• Analyze processes to identify improvements.
• Build strong relationships to embed best practices.
• Track and report on improvement impacts.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Job description

A luxury department store in Cheltenham is seeking a Continuous Improvement Executive to enhance customer service by implementing impactful changes. The role involves supporting projects from planning to execution, analyzing processes, and fostering strong inter-team relationships. Ideal candidates will be proactive problem solvers with solid analytical skills. This position offers a hybrid work model and a competitive benefits package including 25 days' holiday and in-store discounts.