Customer Service Consultant: Banking & Digital Support

HSBC; Greater London; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading international bank in Greater London seeks a Customer Service Consultant to provide outstanding customer service and support. You’ll play a key role in educating customers about digital services, managing inquiries, and identifying vulnerable situations. The position offers a competitive starting salary of £27,400, over six weeks’ holiday, and comprehensive benefits including healthcare and pension contributions. Join a diverse and inclusive team committed to customer care.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations with customers.
• Capable of resolving customer inquiries independently.
• Adaptability to changing environments.

Responsibilities

• First point of contact for customers, ensuring customer satisfaction.
• Educate customers about HSBC digital services and fraud awareness.
• Support customers in vulnerable situations with tailored solutions.
• Assist with more complex banking needs.

Skills

Excellent communication skills

Customer service orientation

Empathy

Resilience

Job description

A leading international bank in Greater London seeks a Customer Service Consultant to provide outstanding customer service and support. You’ll play a key role in educating customers about digital services, managing inquiries, and identifying vulnerable situations. The position offers a competitive starting salary of £27,400, over six weeks’ holiday, and comprehensive benefits including healthcare and pension contributions. Join a diverse and inclusive team committed to customer care.