Customer Service Consultant

TSB Bank; Wood Green; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Consultant in Wood Green to help customers build confidence in using different banking channels. You will engage with customers face-to-face, over the phone, and via video calls, providing exceptional service and support. The role requires a flair for understanding customer needs and solving their problems. The company offers a competitive salary package, including extra cash benefits and a comprehensive pension scheme.

Benefits

9% cash allowance

Variable pay award

Company pension contribution

25 days holiday plus bank holidays

Private healthcare

Qualifications

• Exceptional interaction skills with customers via various channels.
• Ability to understand customer needs and support them effectively.
• Strong problem-solving skills and teamwork.

Responsibilities

• Help customers feel confident in using various banking channels.
• Build and deepen customer relationships through different interaction methods.
• Respond to customer inquiries and educate them about products.

Skills

Exceptional customer service

Strong team player

Problem-solving

Understanding customer needs

Digital proficiency

Job description

TSB Bank Plc

Job Title: Customer Service Consultant
Contract Type: 12 Month Fixed Term Contract
Function: Branch Banking
Location: Wood Green PodHours:
Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

• Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.
• Variable Pay Award (5%/£1,350 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!