Customer Service Consultant

TSB Bank; St Andrews; On-site; GBP 27,000; Full time

Job summary

A prominent banking institution in St. Andrews is seeking a Customer Service Consultant to assist customers in using various banking channels confidently. You will provide exceptional service through face-to-face interactions, telephone, and video banking, helping customers meet their financial needs. Ideal candidates possess strong customer service skills, teamwork, and a flair for understanding client needs. Competitive salary and excellent benefits package include a base salary plus allowances, pension contributions, and more.

Benefits

Variable Pay Award

25 days holidays

Private Healthcare

Qualifications

• Great with people; provide exceptional customer service in various formats.
• Ability to understand what customers need and support their goals.
• Capable of solving problems and answering questions.

Responsibilities

• Help customers build confidence in using different banking channels.
• Respond to customer enquiries and address their needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Team player

Digital proficiency

Job description

Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract

Function: Branch Banking

Location: St. Andrews

Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis

Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!

Inclusion matters at TSB. We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you.

TSB is a Disability Confident Leader. If you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.