Customer Service Consultant

Thomas Cook; Sheffield; On-site; GBP 17,000 - 22,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Consultants to join their Sheffield office. This role is perfect for individuals who thrive in a customer-focused environment and are eager to learn. With comprehensive training provided, you'll be equipped to handle customer inquiries effectively. Enjoy a supportive workplace that values diversity and well-being, alongside competitive benefits including a generous holiday allowance, performance bonuses, and flexible perks. If you're ready to make a difference and help customers navigate their uncertainties, this opportunity is for you!

Benefits

Annual holiday allowance of 25 days plus bank holidays

Structured training and progression plan

Annual performance-related bonus

Up to 40% staff discount

Generous pension scheme

Flexible benefits including discounts

Volunteering days

Discounted health membership

Free subscription to Headspace

Access to digital GP service

Qualifications

• No prior experience needed; full training provided.
• Looking for individuals with softer skills to support customers.

Responsibilities

• Act as the first point of contact for customer queries.
• Provide best possible solutions to customer issues.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Education

No formal education required

Job description

Aviva has exciting Customer Service Consultant roles available at our friendly Sheffield Office. We are recruiting for individuals that are looking for a challenge in a unique service centre environment where the customer is key, and we measure ourselves against our values, not targets.

You’ll be the first point of telephone contact for our customers, supporting them through their queries and trying to offer the best possible solutions.

You don’t need previous experience, as a full training programme will be provided to help you to learn about our products and customers.

We want someone that has the softer skills required to support our customers and their needs.

We currently have both part-time and full-time opportunities – minimum 21 hours and maximum 35 hours per week.

In return, you will receive:

• Salary in the region of £17,000 – £22,000 depending on experience (pro-rata for part-time positions)
• Annual holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Structured training and progression plan with salary increases as you work through the various stages
• Annual performance related bonus and pay review dependant on performance/behaviours.
• Up to 40% staff discount for a range of Aviva products
• Up to 15% discount on a range of products for friends & family
• Generous pension scheme (minimum 8% employer contribution)
• Excellent range of flexible benefits including Aviva’s Sharesave scheme and “Aviva Extras” for discounts on things like cinema tickets, groceries, clothing and electronics
• Volunteering days with your team to give back to the community and support local charities
• Discounted Nuffield Health membership and health assessments

Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

We care about the well-being of our employees. How you feel at home, work and all aspects of your life are important to us. Our programme – ‘Be Healthy’, ‘Be Mindful’, ‘Be Secure’ and ‘Be Awesome’ supports your physical, mental, financial and social well-being.

Here are just a few highlights:

• You’ll be able to download Aviva Digital GP – a 24/7 personal GP service that enables you to get a video consultation with a GP and pharmacy service at the touch of a button.
• We offer all UK employees 12 months subscription to Headspace for FREE.
• We have up to 70% off the normal gym membership prices, so for a reduced monthly fee you will have access to a wide range of fitness venues.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.

As a disability confident employer we guarantee to interview anyone with a disability, (As defined in The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential).

We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Danielle Stallard in the Resourcing Team on 0121 234 7614 and [e-mail].