Customer Service Consultant

TSB Bank plc.; Dudley; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading banking institution in Dudley is seeking a Customer Service Consultant on a 12-month fixed-term contract. You will help customers gain confidence in banking and assist them through various channels. The role requires a strong customer service ethic and the ability to address inquiries and provide personalized support. This full-time role offers a base salary of £24,000 plus a cash allowance and excellent benefits including a pension scheme and private healthcare.

Benefits

9% cash allowance on salary

Variable Pay Award

Company pension up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Great with people, capable of providing exceptional service.
• Flair for understanding customer needs and goals.
• Ability to assist with questions and resolve issues.
• Collaborative approach to improve customer satisfaction.

Responsibilities

• Help customers build confidence in banking.
• Respond to customer inquiries and address needs.
• Educate customers about products and services.
• Foster relationships and provide personalized support.

Skills

Exceptional customer service

Team player

Digital proficiency

Problem-solving

Job description

Customer Service Consultant

CAPTION: Job details

• Posting date: 27 November 2025
• Hours: Full time
• Closing date: 27 December 2025
• Location: Merry Hill, DY5 1SY
• Company: TSB Bank
• Job type: Temporary
• Job reference: 31366-43809517

Summary

TSB Bank Plc

• Job Title: Customer Service Consultant
• Contract Type: 12 Month Fixed Term Contract
• Function: Branch Banking
• Location: Merry Hill
• Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis
• Salary: £26,160 (£24,000 base, plus cash allowance of £2,160) and excellent benefits

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

We’ll pay you a base salary of £24,000 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension - TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare

If this sounds right up your street, come and join our team. We make things happen!