Customer Service & Call Centre Advisor

Alma Personnel; Tamworth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A well-established recruitment agency in Tamworth is seeking a Customer Service Advisor to support customers through incoming calls, booking appointments, and handling complaints. This temporary role offers flexible full-time and part-time options, with a focus on effective communication and IT skills in a busy call centre environment. The position may extend beyond the initial 12 weeks based on performance, offering a chance for long-term employment and experience in customer support.

Qualifications

• Excellent communication skills are essential.
• Confidence in a busy call centre environment.
• Strong IT skills are required.

Responsibilities

• Handle incoming telephone calls and assist customers.
• Arrange appointments and manage customer bookings.
• Address complaints and escalate when necessary.
• Perform data entry tasks in the company system.
• Process customer orders.
• Manage a high volume of calls.

Skills

Communication skills

IT skills

Job description

A well-established recruitment agency in Tamworth is seeking a Customer Service Advisor to support customers through incoming calls, booking appointments, and handling complaints. This temporary role offers flexible full-time and part-time options, with a focus on effective communication and IT skills in a busy call centre environment. The position may extend beyond the initial 12 weeks based on performance, offering a chance for long-term employment and experience in customer support.