Customer Service Associate (Dutch Speaking)

Integrity Talent Solutions Ltd; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading investment firm in London is seeking a Dutch-speaking Customer Service Associate. The role involves managing client inquiries, supporting Investment Advisors, and collaborating with various departments. Ideal candidates should be fluent in Dutch and English, possess a university degree, and thrive in a team-oriented environment. The firm offers a competitive salary, bonuses, and excellent benefits including medical insurance, generous leave, enhanced maternity pay, and a pension plan.

Benefits

Private Medical and Dental Insurance

28 days annual leave, with purchase option

Enhanced maternity pay

Pension Plan (9% Company Contribution)

Gym subsidy of up to £50 per month

Employee Assistance Program

Qualifications

• Native / Fluent Dutch and English skills required.
• Ability to connect with clients through phone and email.
• Collaborative and team-oriented work style.

Responsibilities

• Manage tasks for top banks in administrative and operational roles.
• Assist Investment Advisors with client relationship management.
• Produce reports on prospective clients.
• Serve as an expert contact on various subjects.
• Receive on-job training from the Service Team Leader.

Skills

Fluent Dutch

Fluent English

Client service communication

Team collaboration

Education

University degree or equivalent

Finance / Economics / Business

Job description

Customer Service Associate (Dutch Speaking)

Location: London

Salary: £35,000 + Bonus (Approx. £8k) + Excellent Benefits Package

Opportunity

As a Dutch Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's leading Investment firms. You are encouraged to ask questions, improve processes, and propose fresh solutions. The company in return will invest in your development and training to help progression and growth within the company.

Day-to-Day

Every day in this role is different! Expect a dynamic day where you will liaise Sale Representatives, Investment Advisors, and many other departments. You will :

• Partner directly with top banks to assist with administrative and operational tasks
• Help Investment Advisors with relationship management by working with existing clients on operational inquiries
• Help produce reports based on the current situation of prospective clients
• Be a direct contact or expert in multiple subjects to develop your skills once you assume more responsibility
• Report to your client Service Team Leader who will aid in your on-the-job training and professional development

Qualifications

• A university degree or equivalent combination of education and experience (Finance / Economics / Business is a plus)
• Native / Fluent Dutch and English skills
• You can connect with a wide array of audiences by phone and email with a focus on client service.
• Work well in a collaborative, team-oriented setting.

Benefits

• Private Medical and Dental Insurance
• 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays
• Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees
• Pension Plan (9% Company Contribution)
• Gym subsidy of up to £50 per month
• Employee Assistance Program and other emotional wellbeing services
• Ongoing training, educational support and employee appreciation events