Customer Service Associate

Greystar Management Services; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global real estate platform in Manchester seeks a dedicated property management team member. You'll be responsible for managing day-to-day operations, ensuring excellent resident experiences, and providing outstanding customer service. The ideal candidate has strong interpersonal skills, a good educational background, and proficiency in Microsoft Office. You'll engage with residents and assist with marketing efforts to maximize occupancy and satisfaction. This full-time role offers the opportunity to thrive in a dynamic environment.

Qualifications

• Proficient in Microsoft Office packages and databases.
• Knowledge of UK health and safety requirements.
• Excellent customer service skills are essential.

Responsibilities

• Manage property and community activities.
• Deliver front‑of‑house customer service.
• Support marketing and tenant recruitment.

Skills

Excellent customer service skills

Strong relationship-building skills

Fluent English verbal and written communication

Organisational skills

Numerical skills

Education

Good level of general education

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Greystar is a leading fully integrated global real estate platform offering expertise in property management, investment management, development and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America and the Asia‑Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds worldwide. Across its platforms Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 with the goal of providing world‑class service in the residential rental real‑estate business.

Job Description Summary

Works as part of a team to provide day‑to‑day management of the property and its community, including marketing, building maintenance, tenancy administration, and promoting and maintaining an excellent resident experience to achieve occupancy and retention goals.

Key Role Responsibilities

• Works as part of a team supporting and respecting other team members to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents.
• Delivers all aspects of customer service, including a comprehensive front‑of‑house service that anticipates and exceeds resident expectations.
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Supports events and activities within the community.
• Establishes and maintains relationships with university clients.
• Develops and maintains local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, and amenities).
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices, and updating databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities, including viewings, following up on enquiries and sales conversions.
• Assists with summer community preparations, including move‑in and move‑out processes.
• Completes health and safety compliance activities in line with the company’s policies and procedures.
• Participates where required in an on‑call roster to provide out‑of‑hours emergency support for the community.
• Chases outstanding rent arrears following rent‑collection procedures to meet property targets.
• Promotes tenancy extensions and other revenue streams such as vending.
• Raises purchase orders in accordance with procedures.
• Ensures tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Looks to maximise the efficiency of utilities.

Key Relationships

• On‑site team members.

About You

Knowledge & Qualifications

• Good level of general education.
• Proficient in Microsoft Office packages (Word, Excel, Outlook) and other systems such as databases or booking systems (training will be provided on in‑house systems).
• A knowledge and understanding of UK health and safety requirements and legislation.

Experience & Skills

Essential

• Excellent customer service skills and significant experience in a customer‑facing service delivery role.
• Good team player with strong relationship‑building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.
• Excellent organisational skills with the ability to multitask and prioritise.
• Numerical skills necessary to complete the above activities.
• Self‑ and culturally aware and able to adapt relationship‑building communications and negotiation skills to suit the audience.
• Flexible approach to work and adaptable to thrive in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to.

Key Skills

• Catering
• Asset
• Corporate Finance
• Environmental Science
• Linux Administration

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Location: Customer Service • Manchester, England, UK