Customer Service Assistant - Swansea

Tenpin Ltd; Swansea; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading entertainment company in the UK is seeking a Customer Service Assistant to join their team at their Swansea location. The role involves delivering exceptional customer service, booking customers, hosting events, and maintaining the center's cleanliness. Ideal candidates will be enthusiastic, flexible, and able to work in a fast-paced environment while demonstrating strong communication and teamwork skills. With various career development opportunities, this role promises an engaging workplace.

Benefits

Retailer discounts

Free Bowling for family and friends

Free Food

Enhanced Maternity, Paternity, Adoption leave

Health Care Cash Back Scheme

Employee Assistance Programme

Free counselling

Life assurance

Long Service Awards

Recommend a Friend Scheme

On the Spot Rewards

Qualifications

• Must be fully flexible with working hours including evenings and weekends.
• Approachable and helpful persona.
• Ability to work in a fast-paced environment.

Responsibilities

• Booking customers at reception.
• Acting as point of contact for customer questions.
• Identifying sales opportunities.
• Hosting children's parties and other events.
• Delivering food to customers.
• Maintaining cleanliness of the center.

Skills

Enthusiasm and determination

Customer service skills

Strong communication skills

Team player

Organised and detail-oriented

Job description

We love to entertain! It's in our DNA!...We also have fully licensed bars ... and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!!

The Role As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You'll be involved in a range of departments, from hosting children's parties and overseeing the Laser Arena to managing Escape Room experiences and running karaoke rooms. Each day will offer something different, ensuring the fun never stops! You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

Key responsibilities

• Booking customers at reception
• Acting as point of contact for customer questions
• Identifying sales opportunities
• Hosting individual and children's parties
• Delivering food to lanes
• Keeping the centre clean and tidy
• Operating across departments: Laser Arena, Escape Rooms, Karaoke rooms

Qualifications

• Full of determination, enthusiasm, and able to work in a fast‑paced environment
• No‑thing‑is‑too‑much‑trouble attitude
• Ability to provide high level of customer service and strong communication skills
• Fully flexible around working pattern (evening and weekends required)
• Approachable and helpful
• Organised, able to multi‑task and attention to detail
• Strong team player

Career Development

Tenpin provides career development opportunities with many managers starting as team members and progressing into management or senior roles.

Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 × annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Tenpin Ltd (part of Ten Entertainment Group Plc) is one of the UK's largest bowling operators with 40 entertainment centres across the UK.

Tenpin has been recognised as a "Best Workplace" by Great Places to Work and holds Investors in People accreditation Gold standard.