Customer Service Assistant Over 18

Tenpin Ltd; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment venue in Manchester seeks a Customer Service Assistant to enhance the guest experience and manage various tasks across departments. Ideal candidates should be friendly, proactive, and flexible, willing to work evenings and weekends. Responsibilities include managing bookings, hosting events, and providing exceptional customer service. The position offers numerous benefits including free food during shifts and opportunities for career development. Join a fun work environment where confidence and energy are key!

Benefits

Retailer discounts

Free bowling for family and friends

Free food when working 6+ hours

Enhanced maternity, paternity leave

Life assurance (2x annual salary)

Free counselling

Employee Assistance Programme

Long Service Awards

Recommend a Friend Scheme

Qualifications

• Determined and enthusiastic, able to work in a fast-paced environment.
• Excellent customer service and communication skills.
• Fully flexible, including evenings and weekends.
• Approachable and helpful team player with strong attention to detail.

Responsibilities

• Provide excellent customer experience by managing reception bookings.
• Address enquiries and identify sales opportunities.
• Host events and manage various departmental tasks.
• Maintain cleanliness and prepare food and drinks.

Skills

Customer service

Communication skills

Flexibility

Attention to detail

Team player

Job description

As a Customer Service Assistant, you'll provide an excellent customer experience by managing reception bookings, addressing enquiries, identifying sales opportunities, hosting events, maintaining cleanliness, and preparing food and drinks. You'll work across various departments, from running the Laser Arena and hosting Escape Room experiences to managing karaoke rooms and serving drinks at the bar. Every day will bring something new, keeping the fun flowing! You should be efficient, proactive, friendly, and confident in customer interactions, with exceptional service as your priority.

Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!

Qualifications & Qualifications

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised, strong attention to detail and a strong team player

Benefits

• Tenpin Treats - Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6+ hours)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash
• Employee Assistance Programme
• Free counselling
• Life assurance (2x annual salary)
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.