Customer Service Assistant - Costa

Compass Group PLC; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food services company in the UK is seeking a Customer Services Assistant. In this role, you will prepare high-quality food, create attractive displays, and ensure compliance with health standards. The ideal candidate must have a can-do attitude and a passion for customer service. This position offers competitive pay and numerous opportunities for personal and professional development.

Benefits

Competitive pay

Great perks

Learning and development opportunities

Qualifications

• Experience in a similar catering-related role is preferred but not essential.
• Must thrive in a fast-paced environment.

Responsibilities

• Prepare high-quality food that delights clients and customers.
• Create attractive food displays.
• Maintain a positive brand image for Costa.
• Handle cash and operate the cash register.
• Ensure compliance with Food Handling & Hygiene standards.
• Comply with Health & Safety regulations.

Skills

Enthusiastic can-do attitude

Excellent customer service

Team player

Desire to succeed

Ability to work under pressure

Outstanding timekeeping

Safety-first mindset

Job description

As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast‑paced environment. You’ll get every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Responsibilities

• Preparing delicious, high‑quality food that delights our clients and customers
• Creating attractive food and counter displays
• Representing Costa and maintaining a positive brand image
• Handling cash and operating the cash register
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Qualifications

• Have an enthusiastic can‑do attitude
• Display passion for delivering excellent customer service
• Be an excellent team player
• Arrive equipped with a desire to succeed in your role
• Thrive working under pressure
• Demonstrate outstanding timekeeping and reliability
• Have a safety‑first mindset
• Have experience within a similar catering‑related role, but this isn’t essential

Benefits & What We Offer

As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.

About the Company

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!