Customer Service Assistant - Casual - Guildford Spectrum

Freedom Leisure; Guildford; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A community-focused leisure organization in Guildford is seeking a Customer Service Assistant. In this role, you will warmly welcome visitors, assist with catering, and contribute to community wellbeing. The position offers flexibility with casual hours and opportunities for training and career progression. Ideal candidates should possess strong customer service skills and a friendly attitude.

Benefits

Flexible working hours

Paid annual leave

Discounted Staff Membership

Training and development provided

Qualifications

• Experience in a face-to-face customer service environment.
• Ability to prioritize tasks effectively.
• Strong verbal and written communication skills.

Responsibilities

• Welcome community members into the facility.
• Provide catering service and interact with users.
• Build knowledge of services offered at the facility.

Skills

Customer service experience

Good numeracy skills

Clear communication skills

Organizational skills

Attention to detail

Friendly attitude

Job description

Overview

If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people’s lives then Freedom Leisure is the place for you!

We are a not-for-profit leisure trust with a strong purpose and commitment to support our local communities and hard-to-reach groups, encouraging them to become more active, enhancing their physical and mental wellbeing and contributing to improved lives.

As a Customer Service Assistant you will welcome the community into the facility, whether that be a seasoned gym goer or somebody making their first steps into the facility. We strive to provide a warm friendly welcome to all. Joining part of a friendly and supportive team you will build your knowledge of what’s on offer at Guildford Spectrum so that you can share this with our users. No two days will be the same as you interact with the wide range of centre users, and you will also have the opportunity to deliver our catering service from the combined reception café area. We can offer full on the job training and career progression opportunities within the company to ensure you grow as we do.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: Casual hours, as and when required.

Responsibilities

• Experience of serving customers in a face to face environment
• Ability to prioritise
• Good numeracy skills
• Clear verbal and written communication skills
• Good organizational skills
• Close attention to detail
• Friendly, helpful attitude

Benefits

• Flexible working hours
• Training and development provided
• Paid annual leave
• Fun and busy environment
• Discounted Staff Membership
• Potential permanent work opportunities
• Opportunities to build an exciting career
• Rewarding role supporting health & fitness in the community

Additional Information

Closing date: 7th October 2025

Salary: up to £12.21 per hour