Customer Service Assistant (Arcade)

HB Leisure; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment company based in Windsor is seeking enthusiastic Customer Service Assistants to join their team at Legoland. The ideal candidates will excel in delivering a great guest experience, managing arcade games, and maintaining cleanliness. This role offers flexible hours, exciting career possibilities, and a fun work environment. Candidates should have excellent customer service skills, a positive attitude, and good availability during weekdays and weekends. Join us and help create unforgettable memories for families!

Benefits

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts to retailers

Unlimited wellbeing resources

Travel opportunities worldwide

Qualifications

• Reliable and responsible individual with a passion for hospitality.
• Ability to thrive in a fast-paced, outdoor setting year-round.
• Good availability on weekdays and weekends, including bank holidays.

Responsibilities

• Welcome guests and provide great customer service.
• Manage and restock prize inventory.
• Ensure cleanliness and tidiness of the arcade and games.
• Report any machine issues to management.
• Support general arcade operations.

Skills

Great customer service

Communication skills

Positive, outgoing personality

Strong work ethic

Job description

Customer Service Assistant (Arcade) - Legoland - Windsor, Berkshire

Are you ready to build your career at one of the UK’s most iconic family theme parks?

Do you love the idea of working in a world bursting with creativity, colour, and over 55 awesome LEGO®‑themed rides, attractions, and shows? If inspiring imagination, sparking joy, and helping families create unforgettable memories sounds like your perfect day, then you’re in exactly the right place!

HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as Customer Service Assistants (Arcade Host) at Legoland Windsor!

Responsibilities

• Welcome guests and provide great customer service
• Manage and restock prize inventory
• Ensure the cleanliness and tidiness of the arcade and games
• Report any machine issues and needed repairs to management
• Support general arcade operations

About HB Leisure Ltd

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.

Benefits

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&C’s)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations

Person Specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast‑paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!

We like to do things differently here at HB Leisure, we don't just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!