Customer Service Assistant

Southern Co-op; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail company in Sunderland is seeking a part-time Customer Service Assistant to provide exceptional service and support in-store. This role offers opportunities for career growth and a range of benefits, including discounts and a generous leave policy. You’ll be helping to make a positive impact in your community while enjoying a fulfilling work environment.

Benefits

20% colleague discount

31 days of annual leave

Healthcare plans

Employee assistance programme

Cycle-to-work scheme

Generous shopping discounts

Qualifications

• Genuine enthusiasm for great customer service.
• Willingness to help with various in-store tasks.

Responsibilities

• Help customers with queries.
• Keep shelves stocked and looking great.
• Serve on the checkout.

Skills

Customer service enthusiasm

Team player

Job description

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Customer Service Assistant – Be the Friendly Face of Your Community

Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.

Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.

We would love you to have…

• A genuine enthusiasm for great customer service
• A team player who’s always ready to help
• A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming

But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.

Why Southern Co-op?

Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.

You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.