Customer Service Assistant

Heart of England Society; Southam CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail society in Southam is looking for Customer Service Assistants for a 3-month fixed-term contract, offering 16-20 hours a week. The role involves working in the bakery and assisting with general store duties, emphasizing positive customer engagement and excellent service. Competitive salary of £12.21 per hour with staff discounts and a structured training plan provided.

Benefits

Competitive hourly rate

Generous staff discount

Structured training plan

Pension contribution

Qualifications

• Eager to deliver excellent customer service.
• Ability to create a great atmosphere for customers.
• Flexible with a can-do attitude.

Responsibilities

• Work in the bakery and hot food to go section.
• Support the wider store team with customer duties.
• Maintain exceptional store standards.

Skills

Positive attitude

Good communication skills

Customer service orientation

Job description

Overview

Heart of England Cooperative Society are looking for Customer Service Assistants to join our growing team in our Southam convenience store on a 3-month fixed-term contract for 16-20 hours per week. This role will predominantly involve working in our bakery and hot food to go section, preparing fresh products for our customers. When not required in the bakery, you will support the wider store team by carrying out general Customer Service Assistant duties.

About You

• As a Customer Service Assistant with the Society, you will be positive and flexible, with a ‘can do’ attitude. A good communicator who is eager to deliver excellent customer service, you will work alongside your team to create a great atmosphere for our customers, making us the ‘go to’ store within our local communities. Your passion for convenience retail and our products will be contagious, as will your ability to always go the extra mile.

Life at The Society

Great Place to Work: At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, and we honour this through the delivery of outstanding customer service and the consistent delivery of exceptional store standards.

At the Heart of the Community: Our stores are the beating heart of the communities in which we serve. We support local groups, clubs and good causes within our local communities, with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

At the Society, we offer a competitive salary of £12.21 per hour and generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Customer Service Assistant you can be