Customer Service Assistant

Heart of England Society; Rugby; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused convenience store seeks Customer Service Assistants in Rugby for a 3-month fixed-term contract. Your main duties will involve preparing fresh bakery products and providing excellent customer service. A positive attitude, good communication skills, and a passion for retail are essential. Competitive salary of £12.21 per hour and generous staff discounts available.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Eager to deliver excellent customer service.
• Passion for convenience retail and willingness to go the extra mile.

Responsibilities

• Prepare fresh bakery products and hot food.
• Provide high-quality customer service.
• Assist with general Customer Service Assistant duties.

Skills

Positive attitude

Good communication

Team player

Flexibility

Job description

Overview

We are looking for Customer Service Assistants to join Heart of England Cooperative Society at our Hillmorton, Rugby convenience store on a 3-month fixed-term contract for 16-24 hours per week. This role will predominantly involve working in our bakery and hot food to go section, preparing fresh products for our customers. When not required in the bakery, you will support the wider store team by carrying out general Customer Service Assistant duties.

Responsibilities

• Prepare fresh bakery products and hot food to go for customers.
• Provide high-quality customer service and create a welcoming store environment.
• Support wider store operations by assisting with general Customer Service Assistant duties as needed.

About You

• Positive and flexible with a can-do attitude.
• Good communicator who is eager to deliver excellent customer service.
• Team player who helps create a great atmosphere for customers.
• Passion for convenience retail and our products; ability to go the extra mile.

Life at The Society

Great Place to Work

Heart of England Cooperative Society is a family that supports wellbeing and the development of colleagues through structured training and development.

First for Customers

We are recognised as the go-to convenience store within the communities we serve, delivering outstanding customer service and consistently high store standards.

At the Heart of the Community

Our stores are the beating heart of the communities we serve. We support local groups, clubs and good causes with the help of our colleagues and our Community & Membership Team.

Rewards & Benefits

We offer a competitive salary of £12.21 per hour and a generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores and Coop travel. Holiday entitlement increases with service and we offer a generous pension contribution. A structured training plan is provided to help you develop your career and realise your potential as a Customer Service Assistant.