Customer Service Assistant

East of England Cooperative; Harleston; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local grocery cooperative in Harleston is seeking a Customer Service Assistant to deliver high standards of customer service and engage with the community. The ideal candidate will be friendly, approachable, and a team player. This role offers flexible hours, competitive pay, and a range of employee benefits including discounts and training opportunities.

Benefits

Competitive rates of pay

20% discount in stores

22 days holiday plus bank holiday

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay

Award-winning training and apprenticeship programmes

Financial wellbeing support

Access to Cycle to Work and other schemes

Employee Recognition Scheme

Free remote GP service available 24/7

Employee Assistance Programme

Qualifications

• Must be over 18 years old.
• Able to communicate effectively with customers.
• Capable of working well in a team environment.

Responsibilities

• Support high standards of customer service.
• Engage with local community.
• Work scheduled hours including Saturdays.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic level of numeracy, literacy, and IT skills

Job description

Overview

Come and join our team!

As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.

You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.

"Want to know more? Take a look at our job description for the role here."

Normal working pattern for this role: Saturday 7am - 12noon.

Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT Skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Perks of the job

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

Enhanced on statutory terms, subject to service criteria.