Customer Service Assistant

East of England Cooperative; Hadleigh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional cooperative in Hadleigh is seeking a Customer Service Assistant. The role focuses on delivering high standards of customer service and engaging with the local community. Ideal candidates are friendly, reliable team players with good communication skills. Opportunities for training and flexible working shifts are provided. Competitive pay and benefits included.

Benefits

Competitive rates of pay

20% discount in food stores

22 days holiday plus bank holiday entitlement

5% employer pension contribution

Death in service benefit

Enhanced family leave and pay arrangements

Access to employee wellness programs

Qualifications

• Must be over 18 years old to apply.
• Good communication and teamwork skills are essential.
• Basic numeracy and IT skills required.

Responsibilities

• Support store delivery of customer service standards.
• Engage with local community and customers.
• Work as part of a motivated team.

Skills

Friendly and approachable

Reliable team player

Effective communication skills

Positive attitude

Engaged and self-motivated

Willing to learn and adapt

Basic numeracy, literacy, and IT skills

Job description

Overview

Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business. Want to know more? Take a look at our job description for the role here.

Working pattern

• Normal pattern for this role is non-contractual. Advertised working patterns represent the normal pattern at the time of advert and may change.
• Tuesday: 3:00PM–8:00PM
• Wednesday: 1:00PM–6:00PM
• Thursday: 3:00PM–8:00PM

The person we are looking for

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Have a basic level of numeracy, literacy, and IT skills

Over 18 roles

Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.

Benefits

• Competitive rates of pay
• 20% discount in our food stores, along with other discounts across our family of businesses
• 22 days holiday (plus bank holiday entitlement) which increases with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Opportunities to grow, with award-winning training and apprenticeship programmes
• Great discounts, deals, and cashback across over 900 high street and online retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
• Employee Assistance Programme

We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.

* Enhanced on statutory terms, subject to service criteria.