Customer Service Assistant

Your Co-op; Grove; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused retail organization in Grove is seeking a Customer Services Assistant. This role involves ensuring a positive store experience for customers, managing checkout processes, and maintaining store presentation. Applicants should be flexible with shifts and possess strong communication skills. Benefits include childcare discounts, shopping discounts, and mental health support.

Benefits

60% discount on childcare fees

20% discount on food shopping

Up to £500 off holidays

Wagestream financial wellbeing app

Paid volunteering hours

Access to GroceryAid for mental health support

Full training and accredited development programs

Qualifications

• Customer focused and able to deliver excellent store experiences.
• Natural ability to listen, interact, and communicate with customers and team members.
• Enthusiasm and resilience to support colleagues during demanding times.
• Flexibility to work a range of shifts, including evenings and weekends.
• Confidence and a friendly, approachable nature.

Responsibilities

• Ensure customers have a fantastic store experience.
• Provide a speedy and convenient checkout process.
• Ensure the store looks presentable for customers.
• Replenish stock to ensure product availability.
• Be actively involved with community support activities.

Job description

Overview

Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of a business that puts people at the heart of everything they do.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4-weeks in advance, giving you peace of mind to make the most of your days off. We will review your application as soon as possible and, if it matches the role requirements, one of our recruitment team will get in touch. The next step of the process may include a face-to-face interview with a Store Manager.

Responsibilities

• To go the extra mile to ensure customers have a fantastic store experience
• To provide customers with a speedy and convenient checkout process
• To ensure the store looks presentable for customers
• To replenish stock to ensure customers can purchase our wide variety of products
• To be actively involved with social activities and during-work-time volunteering hours to support your local community

Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs